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HKEY_CURRENT_USER\Software\IM Providers\Cisco Jabber\UpAndRunning Verify the registry key for UpAndRunning in this location:.
HKEY_CURRENT_User\Software\Microsoft\Office\14.0\Common\PersonaMenu
Verify the registry setting in this location (the value must be one):. Verify that the online status is enabled in Microsoft Outlook. Ensure that there is no other Extensible Messaging and Presence Protocol (XMPP) / Session Initiation Protocol (SIP) application integrated with Microsoft Outlook that provides presence (Lync, Windows Live Messenger, Office Communicator, Windows Messenger, Cisco Unified Communication Integration with Microsoft Lync 2010 (CUCILync), Cisco Unified Communication Integration with Microsoft Office Communicator (CUCIMOC), Cisco Unified Personal Communicator (CUPC), and WebEx Connect). Choose Settings > Help > Show Connection status and verify that the MAPI connection is successful. In order to troubleshoot this problem, verify these points: Sometimes, the Microsoft Outlook integration is successful but you might not see the users' presence status/presence bubble in Microsoft Outlook. The Jabber client can be integrated with Microsoft Outlook with the Messaging Application Program Interface (MAPI) protocol so that the users can share their availability in Microsoft Outlook. If your network is live, ensure that you understand the potential impact of any command. All of the devices used in this document started with a cleared (default) configuration. The information in this document was created from the devices in a specific lab environment. With Microsoft Outlook, you can use the Microsoft contact card click-to-communicate icons directly from within the application in order to save time and streamline workflows because you can view user availability and initiate communications such as personal and group voice, video, and chat sessions without the need to switch between applications. If the presence integration is successful, then users can share their availability in Microsoft Outlook. Background InformationĬisco Jabber for Windows supports availability status in Microsoft Outlook. 
Microsoft Outlook Professional Plus 2010. Cisco Instant Messaging (IM) and Presence (IM and P) Version 10.5. Cisco Unified Communications Manager (CUCM) Version 10.5. The information in this document is based on these software and hardware versions:
Prerequisites RequirementĬisco recommends that you have knowledge of these topics: This document describes a problem encountered where there is no presence status or presence bubble in Microsoft Outlook Integrated with Cisco Jabber and proposes steps in order to troubleshoot this issue.
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